NORTH ANDOVER COMMUNITY CHOICE POWER SUPPLY PROGRAM
This Program only affects the supply portion of your monthly bill. It will not affect the delivery portion. National Grid will continue to deliver your electricity but North Andover, using a competitive bid process, has chosen the supplier for the Program.
The Town of North Andover is pleased to announce that Direct Energy, with offices in New Jersey, Oklahoma, and Texas has been selected as the supplier for its Program.
OCTOBER 2022 – JUNE 2023
You will not notice any change in your electricity service.
You will continue to receive one bill from National Grid. You will continue to send your payments to National Grid for processing. National Grid will continue to respond to emergencies, read meters and maintain the distribution and transmission lines. Reliability and quality of service will remain the same. Furthermore, you will continue to have all existing consumer rights and protections.
The only noticeable difference will be in the appearance of your National Grid bill.
If you have received a notification letter
You do not need to take any action to participate in the Program. All Basic Service consumers that have received the notification letter and have not opted-out will be enrolled in the Program.
If you have not received a notification letter
Your account was not eligible at the time of the mailing so you will NOT be automatically enrolled. However, you may opt-in at any time by clicking the orange OPT-IN button, filling out and submitting the form, or calling Direct Energy at 866-968-8065.
ENROLLMENT CAN TAKE UP TO TWO BILLING CYCLES BEFORE TAKING EFFECT.
Periodically, the Program will send out a notification letter and opt-out card to any consumer that is currently on National Grid’s Basic Service rate.
If you have a budget plan or eligible low-income delivery rate
You will continue to receive those benefits.
If you have solar panels
You will continue to receive your net metering credits.
If you have already chosen a competitive supplier on your own
If you have received a notification letter and have already chosen a competitive supplier on your own, you must opt-out of this Program. This will ensure you continue to get your electricity from that Competitive Supplier. If you wish to leave that Competitive Supplier to be part of the Program, before opting-in, we suggest that you verify with that Competitive Supplier that they will not charge you any penalties for leaving their supply service.
If you have already chosen a green power supply option on your own
If you have received a notification letter and have already chosen a green power supply option, you must opt-out of this Program. This will ensure you continue to get your electricity from that Green Power Supply.
If you are a tax exempt small business consumer
You must send or fax a copy of your Small Business Energy Exemption (“Form SBE”) directly to Direct Energy at email@example.com or 800-504-7428, or mail it to Direct Energy, Attn: USN Tax Exemption, PO Box 180 Tulsa, OK 74101-0180 in order to maintain your tax exempt status.
If you do not wish to participate in this program
1) Opt-out and continue paying National Grid’s Basic Service rate; or
2) Opt-out and choose your own Competitive Supplier (if one is available to you).
How to OPT-OUT
Within 30 days of receipt of the notification letter, fill out, sign, and return the enclosed card in the postage paid envelope OR click the OPT-OUT button to the right, then fill out and submit the form.
Any time after enrollment
You can still opt-out with NO CHARGE. It may take a couple of billing cycles before you are back on National Grid’s Basic Service. You may submit an opt-out form by clicking the OPT-OUT button OR call Direct Energy at 866-968-8065. and ask to be placed on National Grid Basic Service.
Savings not guaranteed
Basic Service rates change twice a year or more, depending on rate class. As a result, the aggregation rate may not always be lower than the Basic Service rate. The goal of the aggregation is to deliver savings over the life of the Program against Basic Service. However, such savings and future savings cannot be guaranteed.
There are no enrollment, early termination, or cancellation fees attached to the Program. However, anyone switching from a contract with a third-party supplier may be subject to penalties or early termination fees charged by that supplier. Ratepayers should verify terms before switching.
If you fail to pay your bill in a timely manner
Consistent with the requirements of Massachusetts law, you may be switched back to the National Grid’s Basic Service.
MAIL OPT OUT CARDS TO:
c/o Direct Energy
PO Box 180
Tulsa, OK 74101-0180